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Unlimited holds
Unlimited custodians
Customized templates
24/5/365 in-app chat
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Global holds view
Advanced reporting
Migration assistance
24/7/365 in-app chat
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Basics
Users, holds & custodians
Unlimited
Unlimited
Unlimited
Legal hold templates
Custodian acceptance tracking
Essentials
In-app chat with experts
24/7/365
24/7/365
24/5/365
Rich-text editor with dynamic fields
Customize hold acceptance
Custodian address book
Super powers
Global legal hold summary view
Legal hold reporting
Customized email-from and reply-to names
User time tracking and auditing

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Subscription
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free trial
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Basics
Users
Unlimited
Unlimited
Unlimited
Holds (active or archived)
Unlimited
Unlimited
Unlimited
Custodians
Unlimited
Unlimited
Unlimited
Expert support with in-app chat
24 hours, 5 days a week
24/7/365 with <5 min SLA
24/7/365 with <5 min SLA
Essentials
.
.
.
Legal hold templates
Automatic reminders including non-acceptance
Get notified when a custodian has not acknowledged a notice.
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Custodian address book
Track custodian acceptance
Schedule holds in advance
One-click custodian release
Rich-text editor with dynamic fields
Customize your notifications quickly and easily with a robust text editor.
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Customize hold acceptance
Super powers
.
.
.
Global legal hold summary view
Keep tabs on and report across multiple legal holds.
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Legal hold reporting
Report on the status of hold receipt, acceptance, hold length, custodians and more.
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Customize email-from and reply-to names
Support
.
.
.
In-app chat availability
24 hours, 5 days a week
24/7/365 with <5 min SLA
24/7/365 with <5 min SLA
Screenshare (Zoom) and phone support
Self-serve knowledge base
Individualized onboarding and training
Dedicated customer success manager
Legal hold migration assistance
admin
.
.
.
Two-factor authentication
Compromised password detection
SAML-based single sign-on (SSO)
User time-tracking & auditing
Account branding
Payment by invoice

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