Want Safer, More Reliable Hold Notices? Time to Pick Up Some Slack

Sending legal holds via email can be slow and compromise your company’s cyber security.

Want Safer, More Reliable Hold Notices? Time to Pick Up Some Slack

Did you know that sending legal holds via email can put your company at risk? 

Email may seem like the easiest and most effective way to share important legal information. However, in today’s world of spam, generative AI, and shorter-than-ever attention spans, the reality is that email is far from your best option when it comes to hold notices.

For starters, we all get hundreds of emails every day, which makes it easy for crucial messages to get lost in the shuffle. 

But even when custodians see your hold notices, how can they be sure that they're not phishing attempts?

The concern is not unwarranted. According to a report from Proofpoint, 83% of respondents experienced phishing attacks in 2018, and that percentage keeps growing year over year. Attacks have become increasingly sophisticated, and it's not uncommon for hackers to use fake legal hold notices — which can be created in seconds with generative AI tools — to gain access to sensitive information.

So, what are the alternatives to email for sending legal holds? 

Slack ’em Away!

One option that's gaining traction within the Logikcull Cullmunity is sending legal hold notices directly via Slack thanks to a new feature that allows for this integration. 

This is a game-changer for companies that want to ensure that their legal holds are safe from hackers, as well as seen and acknowledged in a timely manner. 

According to Albert Lee, paralegal at Plaid, sharing legal hold notices via Slack has been a game-changer for their legal team. He recently stated, "like how the iPhone ushered in a new generation of technology, Logikcull enabling the ability to send legal hold notices via Slack is revolutionary. Gone are the days of chasing down custodians by email, and it has easily become a feature our litigation team can't live without.”

Lee used to follow up with their custodians for weeks to obtain confirmations. He would actually ask them via Slack to check their inboxes for those legal hold notices, so sharing those notices directly via Slack makes his reminders unnecessary. 

After sharing their first legal holds via Slack, Lee shared, “Within 36 hours, we had 100% compliance. Slack is just more immediate, efficient, and easy.”

33X Faster Legal Hold Acceptance — With Virtually Zero Risks 

Plaid's case is no different from other Logikcull customers who have tried the feature. On average, they’re seeing that the time to get full acceptance is reduced by 97% when they share the notices via Slack.

All they need to do is:

  1. Create a New Legal Hold 

The first step is to create a legal hold in Logikcull, just as they would if they were sending the hold through email. This involves identifying the custodians who need to be placed on hold, specifying the scope of the hold, and setting up automatic reminders. 

The whole process takes just a few minutes.

  1. Send the Legal Hold via Slack

Once the hold is created, you can choose to send it via email, or via Slack using Logikcull's new integration (you may also select both channels).

  1. Receive Instant Acknowledgement

One of the most significant advantages of sending legal holds through Slack is that you can receive almost immediate acknowledgements from custodians. When a custodian receives the Slack message, they can confirm the hold with just one click. 

This means you don't have to wait for an email response or worry about whether the custodian has seen the message. It also means custodians don’t need to worry about clicking on the wrong link in an email and causing a company-wide data breach.

  1. Keep Track of Acknowledgements

In Logikcull, you can check acceptance in real time from your dashboard, which keeps track of all legal hold confirmations and where they happened.

Of course, sending legal holds through Slack is not a foolproof solution. It's still important to ensure that the custodians are aware of the legal hold process and understand the importance of complying with the hold. 

It's also key to set up a consistent reminder schedule for following up with custodians who have not yet acknowledged the hold.

But by using Logikcull's feature to send legal holds in Slack, you can go a long way in creating a more secure and efficient strategy for  legal hold compliance. 

For more information on this feature, read our full support article here. If you’d rather see it in action — and with your own data —, request a demo with one of our product specialists today.

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Our team of product specialists will show you how to make Logikcull work for your specific needs and help you save thousands in records requests, subpoenas, and general discovery.